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  • Model Railway & Digital Control specialists

  • Same day dispatch on orders before 3.00pm (UK)

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  • Simple 14 day returns policy on all orders

Terms & Conditions

About DCC Train Automation

This web site is owned and operated by DCC Train Automation who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

  • Address: DCC TRAIN AUTOMATION, Unit 4 The Court yard, Bowdens Farm, Hambridge, Somerset, TA10 0BP.
  • Phone: 01823 429 309
  • Email: info@dcctrainautomation.co.uk

Registered in England and Wales for VAT. Number: 812 964 422.

Making a purchase from us

Making a purchase could not be easier. Just browse our store and add any items you wish to buy to your shopping basket. After you've finished your selection, click on the basket at the top right of the site and you'll be taken to the basket page where you'll be asked for a few details we'll need to complete your order.

We accept card payments. Prices are quoted in pounds sterling. We accept most debit and credit cards. We do not accept American Express.

If you've made a mistake in your order and cannot correct it in the basket, contact us immediately and we'll correct the mistake for you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery of your order

We try to ensure all orders received and paid for are dispatched the next day - apart from weekends and public holidays, when the next available working day will be used.

Items that are out of stock will be notified to you ASAP.

If you select the 'Best Way' flat rate postage, we'll deliver using our choice of method, and the item will be insured for its full value. If you need items urgently, or have ordered a high value, then we suggest you select 'special delivery' to provide insurance on your order.

You will receive regular emails as your order progresses to inform you of its progress.

Delivery schedule

While we try to ship your order within 24 hours of receipt, speed shall not be of the essence unless specified as such in writing at the time of order. We'll not be held liable for damage or loss of items once placed in the care of our delivery agent, however caused. DCC Train Automation shall not be liable for loss or damage to shipments that are selected at the time of checkout by the customer to ship via an un-insured service. In the event of loss or damage to un-insured shipments DCC Train Automation shall not be held responsible for any financial, material or peripheral loss, but will provide on a best efforts basis reasonable assistance to the customer by providing information on means and method of shipment if required.

Back orders

If your item is not in stock, we'll back order it for you. Your order will be treated as confirmed and payment will be taken. If for any reason we're unable to supply an item, we'll refund your payment.

Tax charges

All orders will have UK VAT rate applied.

Credit card security

We store and process all customer data in accordance with the current legal requirements of the United Kingdom Data Protection Act.

Guarantee

Disclaimer of warranties and Limitation of Liability.

This site is provided by DCC Train Automation on an "as is" and "as available" basis. DCC Train Automation makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, DCC Train Automation disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. DCC Train Automation does not warrant that this site, its servers, or e-mail sent from DCC Train Automation are free of viruses or other harmful components. DCC Train Automation will not be liable for any damages of any kind arising from the use of this site, inclusive or/from the usage of goods purchased, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Accepting these terms

These terms apply to your order. When you use our website you agree to these terms. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.